KoroCRM.

Each guest has one profile that gathers personal details, stay history, and statistics over time. Instead of checking several systems, your team opens the guest and sees who they are, how often they visit, and how their stays have gone.

In practice

• Build a complete picture of every guest: contact details, stay history, and personal statistics in one place.
• Recognize returning guests instantly and pick up each stay where the last one ended.
• Give front desk, spa, and service teams the same view of the guest, so no one asks for information twice.

Record the details that make a stay feel personal — from preferred treatments and dining choices to room setup and communication style. Preferences stay with the profile, so they inform the next stay as well as the current one.

In practice

• Capture preferences during booking, check-in, or any interaction with the guest.
• Surface relevant preferences at the right moment, so staff can act on them without searching.
• Keep preferences consistent across teams, shifts, and properties.

Guest insights and service issues sit next to the guest record, so patterns become visible and follow-ups do not get lost. A recurring issue is flagged, owned, and resolved rather than repeated.

In practice

• See insights and reported issues directly on the guest profile.
• Track each issue from report to follow-up to resolution.
• Spot patterns across stays and act on them before they affect the next visit.

Bring guest responses, health intake, consent forms, and other documents into the profile. Everything your team needs to prepare for a stay is stored with the guest, not in inboxes or paper files.

In practice

• Collect guest responses through questionnaires before and during a stay.
• Attach documents to the profile so they are available to authorized staff at any time.
• Keep personal information organized, findable, and handled with appropriate care.

Staff raise tickets for a specific department, sub-department, and category. The system assigns the people responsible, keeps work visible, and escalates delayed tickets to department heads for timely follow-up.

In practice

• Route each ticket to the appropriate department and sub-department.
• Assign the relevant staff and track progress through to completion.
• Escalate late tickets to heads of department for follow-up.

Mark individual assets and build specialized maintenance lists for each type of asset, so teams can carry out the right checks for the right equipment.

In practice

• Identify assets across the property.
• Create maintenance lists tailored to different assets.
• Work through the relevant list for each asset.

Run housekeeping from live room status. Dirty, occupied, and other room states drive the work: supervisors assign rooms to staff for full cleaning or turn-down service, and every finished room is inspected before it is ready again.

In practice

• See each room's current status — dirty, occupied, and more — at a glance.
• Assign rooms to housekeeping staff for full cleaning or turn-down service.
• Have supervisors inspect each room once the clean is finished.

Inspections can focus on an asset or a task. Build reusable checklists for different inspections and mark or unmark every item as the team goes through the check.

In practice

• Choose an asset-focused or task-focused inspection.
• Create checklists that can be repeated for later inspections.
• Mark or unmark every checklist item during the inspection.

Keep lost-item reports and found-item records together. Guests can claim found items, giving staff a clear place to review what was lost, what was found, and who is claiming it.

In practice

• Report an item that has gone missing.
• Record items that staff find on the property.
• Review and process claims for found items.

A guest makes a request in the resort's mobile app. AI categorizes it and routes it to the relevant department. Staff can chat with the guest for more details while the guest sees progress in real time, until a staff member closes the request.

In practice

• AI classifies app requests and sends them to the right department.
• Staff chat with guests and ask follow-up questions in the same conversation.
• Guests follow progress live; staff close the request when the work is done.

Time-sensitive guest services such as wake-up calls are managed with clarity, so the right thing happens at the right time — every time.

In practice

• Schedule wake-up calls against each guest's own timing.
• Confirm completion so nothing is missed during a busy shift.
• Hand over smoothly between shifts and teams.

An AI-powered concierge answers guest questions and helps them discover services, while keeping the human touch — complex or personal matters pass to your staff with the full context.

In practice

• Let guests ask questions and find services on their own terms.
• Hand conversations to staff with context when a human should take over.
• Reduce routine questions so your team can focus on personal service.

Manage everything guests see in each resort's own mobile app — from welcome content and activity descriptions to the details that make the app feel like the property, not a generic product.

In practice

• Update app content without involving developers.
• Keep content aligned with the resort's brand and tone of voice.
• Organize and schedule content per property.

Turn app features on or off to suit each property. A resort decides what its guests can do in the app, and that can evolve over time without a new app release.

In practice

• Enable or disable features per property, at any time.
• Match the app to each resort's services and way of working.
• Change what guests see without publishing a new version.

Keep track of how the app is being used and reach guests with push notifications when it matters — from activity reminders to service updates.

In practice

• See adoption and usage across guests and features.
• Send push notifications to the right guests at the right time.
• Understand what guests actually use, so the app keeps improving.

Present classes, activities, and treatments as a portfolio guests can browse and book in the app — so experiences fill up without a single phone call to the front desk.

In practice

• Publish classes, activities, and treatments as a browsable portfolio.
• Let guests book directly in the resort's own app.
• Keep availability and schedules accurate for every property.